Refund Policy

Last Updated August 6, 2025

This Refund Policy describes the terms and conditions under which SongGuru ("we", "our" or "us") provides refunds for our services. Please read this policy carefully before making any purchases.

If you have any questions about this Refund Policy, please contact us at [email protected].

1. SUBSCRIPTION REFUNDS

We offer refunds for subscription payments under the following conditions:

1. Time Limit. Refund requests must be submitted within 7 (seven) calendar days of the initial payment date.
2. Usage Limitation. The subscription credits must not have been used at all at the time of the refund request.
3. Valid Reason. You must provide a valid reason for the refund request, such as technical issues, billing errors, or dissatisfaction with the service quality.

2. CREDIT PURCHASES

Important Notice: All on-demand credit purchases are final and non-refundable. This includes but not limited to:

• One-time on-demand credit purchases
• Bonus on-demand credit packages
• Promotional credit offers

By purchasing on-demand credits, you acknowledge and agree that these transactions are final and cannot be reversed or refunded under any circumstances.

3. REFUND PROCESS

To request a refund for eligible subscriptions:

1. Contact Us. Send an email to [email protected] with your refund request within the specified time limit.
2. Provide Information. Include your account details, payment information, and reason for the refund request.
3. Account Review. We will review your account usage and verify eligibility within 2-3 business days.
4. Processing Time. Approved refunds will be processed within 5-10 business days and credited back to your original payment method.

4. EXCEPTIONS AND SPECIAL CASES

We reserve the right to make exceptions to this policy in the following cases:

• Technical failures on our part that prevent service usage
• Billing errors or unauthorized charges
• Service outages lasting more than 24 hours
• Legal requirements in your jurisdiction

5. CANCELLED SUBSCRIPTIONS

If you cancel your subscription:

• You will retain access to the service until the end of your current billing period
• No refund will be provided for the remaining subscription period unless you meet the refund criteria outlined above
• Any unused credits will expire at the end of the subscription period

6. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Refund Policy.

We will notify users of significant changes via email or through our service notifications.

7. LEGAL COMPLIANCE

This Refund Policy is designed to comply with applicable consumer protection laws. However, nothing in this policy limits your statutory rights as a consumer under applicable law.

If you are located in a jurisdiction with stronger consumer protection laws, those laws may override certain provisions of this policy in your favor.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at [email protected].

Please include the following information in your refund request:

• Your account email address
• Transaction ID or payment reference
• Date of purchase
• Reason for refund request
• Any supporting documentation

We aim to respond to all refund requests within 3 business days.